Rivetra Terms of Service

Policy version: 2026-07-12

Effective date: July 12, 2026

These Terms of Service and mobile end-user license terms ("Terms") are a binding agreement between L&B Superior Services, LLC, doing business as Rivetra ("Rivetra," "we," "us," or "our"), and the person or organization using Rivetra ("you"). If you use Rivetra for a company, you represent that you are authorized to bind that company, and "you" includes that company.

Rivetra is a business-to-business technology service licensed only for commercial use by contractors and other authorized business users. It is not a consumer home-improvement service, marketplace, contractor referral service, or contracting party. A residential property owner or other contractor customer who receives a document or signing link does not become a Rivetra business subscriber and is bound only by the transaction-specific disclosures and terms that are actually presented to that recipient.

By creating an account, accepting an invitation, clicking an acceptance box, purchasing a subscription, or using Rivetra, you agree to these Terms, the Privacy Policy, Subscription, Cancellation and Refund Policy, AI and Automation Disclosure, and any transaction-specific Electronic Records and Signature Consent presented to you.

1. Eligibility and Authority

You must be at least 18 years old and legally capable of entering a contract. Rivetra is intended for legitimate contractor and business use, not personal, family, or household project management. You may not create an account for a company or invite users unless you have authority to do so.

Company administrators control their workspace, users, roles, integrations, documents, and subscription. An administrator may access, export, restrict, or remove data and user access within the company workspace, subject to law and Rivetra's retention obligations.

2. The Service

Rivetra provides contractor operations software that may include client and job management, estimates, invoices, contracts, change orders, electronic signatures, project photos, scheduling, crew and business management, accounting support, bank-feed review, payments, permit research, AI assistance, website leads, marketing content, publishing workflows, reports, imports, exports, and third-party integrations.

Features may vary by plan, platform, location, provider approval, company role, or release stage. Some features require network access, compatible devices, current software, an active subscription, or a separately authorized provider account.

3. Accounts, Security, and Company Separation

You must provide accurate account and company information, protect credentials and recovery methods, use available multifactor authentication, and promptly report suspected unauthorized access. You are responsible for activity under your account unless caused by Rivetra's failure to use reasonable security.

Each company workspace is logically separated. Users may access only companies and records for which they are authorized. Attempting to bypass role controls, company isolation, rate limits, security controls, or provider authorization is prohibited.

4. Subscription Terms

Paid subscriptions automatically renew unless canceled before the next renewal date. The purchase screen controls the current price, billing period, trial or offer terms, renewal date, and included entitlement. Android subscriptions are processed by Google Play; RevenueCat supports entitlement and paywall management but is not the payment processor.

The Subscription, Cancellation and Refund Policy is incorporated into these Terms. It explains cancellation, refunds, failed payments, plan changes, trials, founder offers, and the difference between canceling a subscription and deleting an account.

5. Contractor-Customer Payments

Payments made by a contractor's customer through a Rivetra document or payment link are payments to that contractor through the displayed payment provider. Rivetra provides software and payment routing support but is not the contractor, property owner, lender, bank, escrow holder, construction manager, or guarantor of the underlying work.

The contractor is responsible for prices, deposits, milestone schedules, refunds, disputes, chargebacks, surcharges, taxes, lien rights, customer communications, and compliance with payment-provider and network rules. Rivetra does not store full payment-card or bank credentials provided directly to Stripe, Plaid, Google Play, or another payment provider.

Payment Losses, Reserves, Recovery, and Setoff

The contractor is financially responsible for negative balances, refunds, reversals, disputes, chargebacks, ACH returns, fraud losses, fines, assessments, network fees, provider fees, and other amounts arising from the contractor's transactions, customers, instructions, products, services, or breach of these Terms. If Rivetra or its payment provider pays or becomes liable for such an amount, that amount is immediately due from the contractor.

To the maximum extent permitted by law and the applicable Stripe Connect, financial-network, and bank-account agreements, Rivetra may establish or adjust a reserve; delay, withhold, or offset present or future amounts otherwise payable to the contractor; reverse a transfer; instruct the payment provider to recover the amount from the contractor's connected payout account; or invoice the contractor for immediate payment. These remedies are cumulative and survive suspension or termination.

Rivetra will not initiate a debit through Plaid or another bank-transfer rail without a separate, valid authorization that identifies the account, amount or lawful method of determining it, timing or frequency, revocation method, and other disclosures required for that debit. Connecting a bank-data feed alone is not authorization to debit the account. The contractor agrees to provide and maintain any recovery authorization reasonably required by Rivetra or the payment provider as a condition of payment processing.

Card Surcharges and Convenience Fees

The contractor is solely responsible for determining whether a surcharge, convenience fee, service fee, or other customer-facing payment fee is lawful and permitted for the card product, transaction, location, and merchant category. Such fees may not be imposed on debit or prepaid cards unless expressly allowed by all governing rules, and they may not exceed the contractor's actual cost of acceptance or any lower legal or network limit.

Rivetra may, without prior notice, block, disable, reduce, or cap any fee configuration. Rivetra's technical ceiling is three percent (3%) of the eligible credit-card transaction, or the lower amount required by law, the applicable card-network rule, the acquirer, or the payment provider. A setting made available by Rivetra is not legal approval. The contractor remains responsible for required card-network registration, advance notice, receipt disclosure, signage, equal treatment rules, and accurate characterization of the fee.

6. Contractor and Legal Compliance

You are responsible for all licenses, endorsements, bonds, insurance, certifications, permits, notices, contracts, cancellation rights, lien requirements, wage and employment duties, taxes, safety requirements, building codes, specialty-trade restrictions, advertising claims, and record retention that apply to your company, job, customer, and location.

Rivetra templates, reminders, permit results, source links, estimates, contract language, and AI output are workflow aids. They do not establish that work is licensed, permitted, code-compliant, safe, complete, tax-compliant, or legally enforceable.

For Oregon residential work, contractors may be required to use a written contract and provide specific terms and notices. When a qualifying contract exceeds $2,000, Oregon CCB materials identify the Information Notice to Owner About Construction Liens, Consumer Protection Notice, and Notice of Procedure, and require evidence of delivery. Rivetra can present checkpoints and official source links, but the contractor remains responsible for timely delivery, correct official forms, proof of receipt, and retention.

7. AI and Automation

AI output may be inaccurate, incomplete, outdated, biased, or unsuitable. It is a draft unless a feature expressly states otherwise. You must review and approve AI-generated estimates, financial classifications, contracts, permit or code research, marketing content, messages, and public posts before relying on or publishing them.

Rivetra does not provide legal, tax, accounting, engineering, architectural, environmental, licensing, code, permit, safety, employment, or financial advice. Additional rules appear in the AI and Automation Disclosure.

8. Electronic Records and Signatures

Rivetra may facilitate electronic records and signatures. Signers must receive and accept the transaction-specific electronic records disclosure before signing. Rivetra may retain document versions, cryptographic hashes, timestamps, consent records, delivery events, IP addresses, and device or browser evidence.

The contractor determines whether electronic delivery and signature are appropriate and whether additional witnesses, notarization, notices, paper delivery, cooling-off rights, or other formalities are required. The Electronic Records and Signature Consent is incorporated when presented in a signing flow.

9. User Content and Data

As between you and Rivetra, you retain your rights in company and user content. You grant Rivetra a nonexclusive, worldwide, limited license to host, copy, process, transmit, format, display, back up, secure, and create requested outputs from that content solely to operate, protect, support, and improve the Service and comply with law.

You represent that you have the rights and lawful basis needed to upload and process content, including personal data, job photos, customer records, employee information, documents, reviews, logos, and connected-account data.

10. Third-Party Services

Rivetra may interoperate with Google Cloud and Firebase, Google Play, RevenueCat, Stripe, Plaid, AI providers, Meta, Wix, Webflow, Google services, messaging apps, and other services made available in the product. Your use of a third-party service is also governed by that provider's terms and privacy practices. Providers may change, restrict, suspend, reject, or discontinue access independently of Rivetra.

You authorize Rivetra to exchange data with a provider only when you initiate or configure the integration. You may disconnect supported integrations, but a provider may retain records required for security, payments, disputes, or law.

11. Acceptable Use

You may not:

• use Rivetra for unlawful, fraudulent, deceptive, dangerous, or abusive acts;
• create fake reviews, testimonials, licenses, permits, inspections, invoices,

signatures, completion evidence, customer approvals, or payment records;

• publish AI content without required human approval;
• upload malware or attempt unauthorized access, scraping, probing, reverse

engineering, denial of service, or security-control circumvention;

• access another company or user's data without authorization;
• use Rivetra to perform or advertise work you are not legally authorized to

perform;

• infringe intellectual property, privacy, publicity, or other rights; or
• use excessive automated requests or AI prompts that impair service or evade

plan, safety, or rate limits.

12. Intellectual Property

Rivetra and its licensors own the Service, software, designs, documentation, templates, logos, and related intellectual property, excluding user content. Subject to these Terms, Rivetra grants you a limited, revocable, nonexclusive, nontransferable license to use the app and Service for your authorized company business. No source-code, resale, sublicensing, or derivative-work right is granted.

Feedback may be used without restriction or compensation, provided Rivetra does not claim ownership of your underlying confidential business data.

13. Beta Features and Changes

Beta, preview, experimental, and provider-review-dependent features may be incomplete, unavailable, changed, rate-limited, or discontinued. Do not rely on them as the sole record or control for safety-critical, legal, tax, payroll, permit, payment, or regulatory duties.

Rivetra may modify the Service to improve security, reliability, compliance, or functionality. For a material adverse change to these Terms, Rivetra will post or deliver notice and obtain renewed acceptance when legally required.

14. Suspension and Termination

You may stop using Rivetra at any time. Subscription cancellation and account deletion are separate actions. Rivetra may restrict or suspend access for nonpayment, security risk, provider restriction, unlawful use, material breach, or conduct that threatens users or the Service. When reasonable, Rivetra will provide notice and an opportunity to cure.

Upon termination, your license ends. Data export and deletion remain subject to the Privacy Policy and Data Rights, Deletion and Retention Policy. Provisions that by nature should survive, including payment obligations, ownership, disclaimers, liability limits, indemnity, and dispute terms, survive.

15. Disclaimers

To the maximum extent permitted by law, Rivetra is provided "as is" and "as available." Rivetra disclaims implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, and warranties arising from course of dealing or usage.

Rivetra does not warrant uninterrupted availability, error-free output, provider approval, particular business results, or legal, accounting, tax, code, permit, license, payment, or construction compliance. Nothing in these Terms excludes a warranty or right that applicable law does not allow parties to exclude.

16. Limitation of Liability

To the maximum extent permitted by law, Rivetra and its owners, personnel, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, business, goodwill, or data, arising from the Service.

Rivetra's aggregate liability arising from the Service will not exceed the greater of (a) amounts paid to Rivetra for the affected company subscription in the 12 months before the event giving rise to the claim or (b) $100. This limit does not apply to liability that cannot lawfully be limited, including liability for Rivetra's fraud, willful misconduct, or gross negligence where applicable.

17. Indemnification

To the extent permitted by law, a company using Rivetra will defend, indemnify, and hold Rivetra harmless from third-party claims arising from the company's work, customer contracts, content, employees, licensing, permits, notices, payments, taxes, marketing, integration use, AI-output use, or violation of law or these Terms, except to the extent caused by Rivetra's own unlawful conduct.

18. Disputes and Governing Law

Before filing a claim, the parties will make a good-faith effort for 30 days to resolve it through written notice. Send legal notices to the contact below. Either party may seek urgent injunctive relief without waiting when necessary to protect data, security, or intellectual property.

Oregon law governs these Terms without regard to conflict-of-law rules. Any court proceeding must be brought in a state or federal court with jurisdiction in Oregon, and the parties consent to that jurisdiction. These Terms do not require arbitration and do not waive rights that cannot lawfully be waived.

19. General Terms

These Terms and incorporated policies are the complete agreement about the Service unless a signed written agreement states otherwise. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the rest will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without Rivetra's consent; Rivetra may assign them in a merger, financing, reorganization, or transfer of the Service.

Google is not responsible for Rivetra, maintenance, support, warranties, or claims relating to the Android app. Google Play terms may separately apply.

20. Contact

L&B Superior Services, LLC, doing business as Rivetra

Attention: Rivetra Legal

5441 S Macadam Avenue, Suite R, Portland, Oregon

Legal notices: legal@rivetra.app

General support and billing: support@rivetra.app